Job description

We are looking for a motivated and hands-on IT Support Executive to join our team. The ideal candidate will be responsible for maintaining and supporting our IT infrastructure, including hardware, software, networks, and systems such as CCTV, VOIP, and door access. Fresh graduates are welcome to apply.



Job Responsibilities:
Provide first-level and second-level technical support to end-users.

Diagnose and resolve issues related to Windows OS, network connectivity, printers, scanner, and user applications.

Install, configure, and troubleshoot desktops, laptops, mobile devices and etc

Ensure all required applications and company tools are properly installed and updated.

Track, record, and maintain company IT assets with assigned asset numbers.

Coordinate IT equipment disposal and handle e-waste according to compliance requirements.

Ensure all the CCTV functionable

Assist in IT-related projects, system upgrades, and technology refresh programs.

Basic network troubleshooting (LAN/WiFi/VPN).

Ensure all assigned tickets are resolved in accordance with established procedures and timelines.

Update ticket status and communicate progress to users.

Identify recurring issues and propose preventive actions.

Set up new workstations for new joiners and ensure systems are ready before onboarding.

Provide support during company meetings, events, or IT-related activities.

Coordinate with vendors for hardware repairs, warranty claims, or external services.

Assist others department on html coding.
                    

Requirements

Job Requirements:
Bachelor's Degree or Diploma in Information Technology or a related field.

2–3 years of relevant experience in IT support. Fresh graduates are encouraged to apply.

Strong analytical and problem-solving skills.

Excellent time management, planning, and organizational abilities.

If you are passionate about IT infrastructure and eager to grow your career in a dynamic environment, we welcome your application!





Contact person: Ms Lim



SMC Automation (Malaysia) Sdn. Bhd. (38505-P)

Lot 36, Jalan Delima 1/1,

Subang Hi-Tech Industrial Park,

47500 Subang Jaya, Selangor.

SMC Automation (Malaysia) Sdn. Bhd. (38505-P) - Penang Branch

No.7 & 9, Lintang Beringin 3, Off Jalan

Permatang Damar Laut, Diamond Valley

Light Industrial Park, Batu Maung, 11960

Penang, Malaysia
                    

Benefits

Please get in touch with us for more information.
                    

Additional Information

• Age Range of Candidate: None
• Experience: None
• Specific Work Location: -