Job description

Customer Support: Answer incoming customer calls, emails, and live chats, providing timely and accurate information on products and services.

Issue Resolution: Resolve customer complaints, inquiries, and problems in a professional and empathetic manner, aiming for first-call resolution when possible.

Product Knowledge: Maintain thorough knowledge of company products, services, and policies to provide accurate information and guidance.

Data Entry: Accurately input customer data into the CRM system, ensuring all records are up to date and complete.

Feedback Collection: Gather customer feedback and insights to help improve services, products, and overall customer experience.

Collaboration: Work closely with other departments (e.g., sales, technical support, billing) to resolve complex issues and ensure seamless customer service.

Customer Education: Educate customers on the use of products and services, troubleshooting basic issues, and ensuring they get the most out of their experience.
                    

Requirements

Ability to remain calm and professional in stressful situations.

Strong empathy and customer-oriented mindset.

Ability to work independently and as part of a team.

Familiarity with [industry-specific software/tools, if applicable].

Bilingual a plus.

Previous customer service experience (1-2 years preferred).

Excellent verbal and written communication skills.

Strong problem-solving abilities and a positive attitude.

Ability to manage multiple tasks in a fast-paced environment.

Comfortable using CRM software and other computer applications.

Detail-oriented with strong organizational skills.
                    

Benefits

Please get in touch with us for more information.
                    

Additional Information

• Age Range of Candidate: 30 to 40 years old
• Experience: 3 year(s)
• Specific Work Location: -