Job description

*Order Processing
Receive, verify, and process online customer orders.
Ensure accurate picking, packing, and labeling of products.
Update order status in the e-commerce system or platform.

*Inventory Management
Monitor stock levels and coordinate restocking when necessary.
Ensure inventory accuracy through regular stock checks.
Report damaged or missing items.

*Shipping & Logistics
Arrange courier pickups or deliveries.
Generate shipping labels and ensure proper documentation.
Track shipments and follow up on delivery issues.

*Customer Service
Respond to customer inquiries via chat, email, or platform messages.
Resolve issues related to orders, returns, exchanges, or complaints.
Maintain positive customer relationships.

*Platform Management
Ensure smooth operation of the online store across different marketplaces.
Monitor and optimize store performance and product visibility.

*Reporting & Analysis
Prepare daily/weekly reports on sales, stock, and order status.
Analyze sales trends and provide input for improvements.

*Collaboration
Work with marketing, warehouse, and customer service teams to ensure a seamless e-commerce operation.
Support promotional campaigns and online sales events (e.g., 11.11, Black Friday).
                    

Requirements

*Education & Qualifications
Minimum SPM / high school diploma or equivalent.
Diploma or degree in Business, E-commerce, Marketing, or related field is an advantage.

*Experience
Experience in e-commerce operations, order fulfillment, or warehouse handling is preferred.
Familiarity with platforms such as Shopee, Lazada, Tiktok Shop is a plus.

*Technical Skills
Basic computer skills (Microsoft Excel, Word, Google Sheets).
Ability to navigate and use e-commerce platforms and tools.
Knowledge of inventory systems or order management software is an added advantage.

*Soft Skills
Strong attention to detail and accuracy.
Good time management and organizational skills.
Able to work in a fast-paced environment.
Responsible, reliable, and able to work independently.

*Communication
Basic proficiency in English (written and spoken).
Able to communicate clearly with team members and customers.

Physical Requirements
Physically fit and able to handle packing, lifting, and moving stock when required.
                    

Benefits

*Salary & Allowances
Competitive basic salary.

*Incentives & Bonuses
Monthly or quarterly performance bonuses.

*Company Trips
                    

Additional Information

• Age Range of Candidate: 18 to 38 years old
• Experience: None
• Specific Work Location: -