Job description

Supervise, coach and mentor frontline staff to maintain high performance and morale.

Assign daily tasks and ensure proper staffing levels for operational efficiency.

Conduct regular performance evaluations and provide constructive feedback.

Lead by example to promote a customer-focused and professional work environment.

Organize team meetings to communicate updates, targets and motivational messages.

Ensure smooth dailty operations by monitoring staff performance and workflow.

Handle scheduling, including managing shift rotations and approving time-off requests.

Monitor inventory levels, ensuring supplies are adequate and replenished as needed.

Enforce company policies, procedures and safety standards.

Address escalated customer complaints or issues professionally and efficiently.

Ensure all staff deliver exceptional customer service.

Collect customer feedback and report insights to managemenet for continuous improvement.

Implement strategies to improve customer satisfaction and loyalty.

Quickly identify and resolve operational challenges or staff issues.

Make informed decisions during high-pressure situations to minimize disruption.

Communicate and escalate unresolved issues to upper management as needed.
                    

Requirements

Strong leadership and motivational abilities.

Excellent communication and interpersonal skills.

Problem-solving and conflict resolution expertise.

Proficiency in using operational and reporting tools (POS Systems, scheduling sotfware)

Ability to multitask and handle stressful situations effectively.

At least 1 year work experience.
                    

Benefits

Competitive salary
Floating allowance
Parent allowance
Happiness score
Training Program
Birthday Gift
Team Building Activities
                    

Additional Information

• Age Range of Candidate: 20 to 30 years old
• Experience: 1 year(s)
• Specific Work Location: -