Job description

Oversee the day-to-day operations of the store, ensuring smooth functioning and high levels of customer satisfaction.
Lead and manage the retail team, including hiring, training, scheduling, and performance evaluations.
Develop and implement sales strategies to achieve revenue targets and maximize profitability.
Monitor inventory levels, ensure timely stock replenishment, and manage stock control processes.
Maintain store visual merchandising standards to attract customers and enhance the shopping experience.
Address customer complaints and feedback professionally to ensure positive resolutions.
Analyze sales reports and data to track performance, identify trends, and plan improvements.
Ensure compliance with company policies, procedures, and local regulations.
Coordinate with suppliers, vendors, and the head office to manage store needs.
Oversee cash handling, sales transactions, and financial reporting for accuracy and security.
Plan and execute promotions, marketing campaigns, and events to boost store traffic.
Ensure a safe, clean, and organized store environment for staff and customers.
Foster a positive and motivating work environment to build team morale and productivity.
                    

Requirements

Diploma or degree in Business Administration, Retail Management, or a related field.
Proven experience as a Retail Manager or in a similar leadership role (1-3 years preferred).
Strong leadership and team management skills with the ability to motivate and guide staff.
Excellent communication and interpersonal skills in Bahasa Malaysia and English.
Analytical mindset with the ability to interpret sales data and make strategic decisions.
Customer-oriented attitude with a focus on delivering excellent service.
Proficiency in using POS systems, inventory software, and Microsoft Office applications.
Ability to work under pressure and handle multiple tasks effectively.
Flexibility to work during weekends, public holidays, and extended hours as needed.
                    

Benefits

Competitive salary with performance-based bonuses.
EPF, SOCSO, and EIS contributions as per Malaysian labor laws.
Paid annual leave, sick leave, and public holidays.
Staff discounts on products and services.
Medical and dental coverage.
Opportunities for career growth and professional development.
Ongoing training programs to enhance skills and performance.
                    

Additional Information

• Age Range of Candidate: 20 to 50 years old
• Experience: 1 year(s)
• Specific Work Location: -