Job description

Provide first-line support to clients via phone, email, and chat.
Assist in troubleshooting and resolving software and system-related issues.
Document and track support requests using the ticketing system.
Collaborate with senior consultants and technical teams to escalate complex issues.
Conduct initial analysis of client needs and recommend appropriate solutions.
Prepare and maintain documentation, including FAQs and user guides.
Participate in client training sessions and help prepare training materials.
Stay updated on product features, updates, and industry best practices.
                    

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field.
Basic understanding of software applications and troubleshooting methodologies.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work effectively both independently and as part of a team.
Eagerness to learn and develop technical skills.
Experience in customer service or technical support roles is a plus.
                    

Benefits

Please get in touch with us for more information.
                    

Additional Information

• Age Range of Candidate: None
• Experience: None
• Specific Work Location: -