- Deliver scripted talks that describe company’s products or services, to persuade potential customers
- Explain products and product prices
- Answer customer information about products.
- Understand customer needs and behaviors as well as responding appropriately to a customer’s questions or concerns
- Obtain customer information such as name and address for shipping products or delivering services
- Keep track of customers that have been contacted and those who do not want to be contacted in the future
- Follow up on previous customers for potential sales
- Maintain records of customer contacts
- Complete customer surveys to obtain information about potential customers