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Assistant Manager of Customer Service cum Operation Support (Senior Executive)

Melaka
Full Time
Senior Executive
Diploma / Advanced / Higher / Graduate Diploma
MYR -
163 Views

Job description

•Manage team responsible for supporting organization through customer,operational and business support.
•Responsible for developing sales process and procedure relating to online or offline order administration, order fulfillment and communication.
•Direct the effort of others in the achievement of the strategic and end-to-end operational objective of the group.
•Manage internal departmental training and maintaining of a diverse and effective workforce to support the sales team.
•Responsible for career development or planning, performance of the team member.
•KPI’s set, conduct and monitoring to each team member for continuing improvement.
•Focus on influencing and delivering a positive customer experience according to the company standard and vision.
•Enhance and improve sales process and operational effectiveness.
•Interact with cross-functional group or department to solve business and customer issue.
•Provide guidance and strategy on customer or order problem and deliver solution.
•Communicate regularly and effectively with leadership and team.
•Provide direction and guidance for administration and results for multiple departments within a function or work area. 
•Leverage the knowledge and skills of leader or team of professionals.
•Manage multiple teams and significant assignment.
•Resolve operational issue.
•Any ad hoc task as assigned by superior.   

                    

Requirements

Applicants must willing to work in Merlimau Industrial area, Malacca.
Have own transport come to work.
Required languages:Bahasa Malaysia, English.
Matured, proactive and dynamic individual equipped with excellent communication, leadership,coaching and problem solving skills.

EPF+SOSCO+EIS+BONUS,

Please contact Mr Danny at 011-10943932
Email resume : danny@yfpackagingsb.com
                    

Benefits

Please get in touch with us for more information.
                    

Additional Information

  • Age Range of Candidate: None
  • Experience: 2 year(s)
  • Specific Work Location: Merlimau

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